We want you to love your purchase! If your product arrives defective, damaged, or incorrect, we gladly offer a refund or replacement.

Eligibility:

• Requests must be made promptly after receiving your order.
• Shipping costs are non-refundable unless the return is due to our error.
• Normal wear and tear or damage caused by misuse isn't covered.
• For hygiene reasons, change-of-mind returns cannot be accepted.

To request a return, please email us at hello@loveablelips.com.au with your order number, a description of the issue, and clear photos of the product.

If you've forgotten your password, follow these steps:

1️⃣ Click the "Forgot Password" link on the login page.
2️⃣ Enter your registered email address.
3️⃣ Check your inbox for a password reset email, and follow the link provided to create a new password.

If you're still having trouble, contact us at hello@loveablelips.com.au, and we'll be happy to assist you further.

You can update your login email or password by following these steps:

1️⃣ Log in to your account.

2️⃣ Go to Account Settings.

3️⃣ Update your email or password and save the changes.

If you need further assistance, feel free to contact us at hello@loveablelips.com.au.

To create an account, you'll need to provide:

• ✅ Your name
• ✅ Email address
• ✅ A secure password

Having an account allows you to track your orders, save your details for faster checkout, and access exclusive offers. Your privacy and data security are our top priorities, and your information will always be kept confidential.

Currently, we don’t offer personalised messages or gift wrapping, but we're looking into this option for the future. Stay tuned!

For Australian orders, delivery typically takes 3–7 business days.

If you select express shipping at checkout, your order will arrive even faster. Please keep in mind shipping times may vary slightly due to factors such as public holidays or disruptions within Australia Post's delivery network. You’ll receive a tracking link via email once your order ships, so you can monitor its progress.

We offer same-day dispatch for orders placed before 3 PM (AEST) on business days (Monday to Friday, excluding public holidays).

Orders placed after 3 PM, or on weekends and public holidays, will be processed and dispatched on the next business day.

Shipping times are estimates based on Australia Post’s delivery network and may vary due to factors beyond our control. You'll receive tracking details via email once your order has been dispatched.

Yes! Once your order has been shipped, you'll receive a tracking link via email, typically within 24 hours, so you can follow your package every step of the way.

If your package is delayed or lost, don’t worry—we’re here to help! Please email us at hello@loveablelips.com.au with your order number, and we’ll assist you in resolving the issue as quickly as possible. We typically respond within 24-48 hours.

At this stage, we only ship within Australia as part of our initial launch. However, we plan to expand internationally soon! Stay tuned by subscribing to our newsletter or following us on social media for the latest updates.

SilkAura is our proprietary hydrating system, specially designed to combine premium ingredients that provide deep moisture and a non-sticky finish.

Our products are also 100% cruelty-free, vegan, and designed for luxurious, long-lasting comfort, making them the ideal blend of beauty, hydration, and ethical luxury.

Yes! Our products are formulated with gentle, high-quality ingredients, making them suitable for most skin types, including sensitive skin.

However, as everyone's skin is unique, we always recommend performing a patch test before fully using a new product, to ensure compatibility and comfort.

Our hydrating lip glosses typically provide comfortable wear for several hours. However, exact longevity can vary depending on factors like application and individual use.

For the best results, we recommend applying to clean, dry lips and reapplying as needed for all-day shine and hydration.

Yes! All Loveable Lips products are 100% cruelty-free and vegan, meaning they contain no animal-derived ingredients and are never tested on animals. We’re proud to be officially certified by Vegan Australia, ensuring transparency and our ongoing commitment to ethical and vegan beauty standards.

Loveable Lips is proudly Australian-owned. We take great pride in crafting our products with care, using high-quality ingredients and adhering to strict quality control standards. Our trusted manufacturing partners are carefully selected to meet our exacting requirements, ensuring you receive only the best.

We accept a variety of secure payment methods, including:

• 💳 Credit & Debit Cards – Visa, Mastercard, American Express (Amex), UnionPay
• 📱 Digital Wallets – Apple Pay, Google Pay, Shop Pay
• 💰 Other Payment Options – PayPal, Afterpay

Yes! We love treating our customers to exclusive discounts, limited-time offers, and special promotions.

✨ Follow us on Instagram @loveablelipsbyekc to catch the latest deals and updates.

💌 Subscribe to our newsletter to be the first to access new offers and exclusive VIP perks!

30-Day Love-It Guarantee

At Loveable Lips, your satisfaction is our top priority.

If you’re not completely in love with your purchase, you can return it within 30 days of delivery for a full refund — no questions asked.

We want you to shop with complete confidence and fall in love with your lips all over again!

How It Works:

1. Contact us.Reach out to our friendly team at
hello@loveablelips.com.au to initiate your return. Please include your order number and a brief description.

2. Receive Return Instructions:
We’ll send you clear instructions on how and where to send your return.

3. Refund Processing:
Once we receive and inspect your return, your refund will be processed back to your original payment method within 5–7 business days.

Return Conditions:

• Return requests must be made within 30 days of the original delivery date.
• Products must be returned with their original packaging where possible.
• Lightly used products are eligible for return — we want you to feel safe trying them!
• Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Important Notes:

• We are unable to accept returns after the 30-day window.
• If your item arrives defective, damaged, or not what you ordered, we’ll cover the return shipping and replace or refund you at no extra cost.
• Refunds can only be issued back to the original payment method.
  

Thank you for trusting Loveable Lips — where your beautiful smile always comes first.

You can easily unsubscribe by clicking the ‘unsubscribe’ link at the bottom of any email from us. You’ll immediately stop receiving marketing emails.

Absolutely! Protecting your data and privacy is our top priority. We use secure encryption methods and follow industry best practices to keep your information safe.

We regularly restock our popular items! Follow us on Instagram or subscribe to our newsletter for timely updates on restocks and new product launches.

We're committed to sustainability and continually strive to use eco-friendly and recyclable packaging wherever possible.