Refund policy

30-Day Love-It Guarantee

We want you to shop with confidence.

If you’re not completely in love with your purchase, you may contact us within 30 days of delivery to request a return or resolution.

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Eligibility

• Return requests must be initiated within 30 days of the delivery date, as shown by tracking.

• Due to hygiene reasons, used lip products cannot be returned.

• Products must be unused and in original packaging where possible, unless the item is defective, damaged, or incorrect.

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Resolutions

Where a return or refund isn’t possible, we may offer an alternative resolution such as a replacement, shade exchange, or store credit, depending on the situation.

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Refunds

• Approved refunds are processed once eligibility is confirmed.

• Refunds are issued to the original payment method within 5–7 business days.

• Shipping costs are non-refundable unless the item is defective, damaged, or incorrect.

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Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We’ll cover return shipping and arrange a replacement or full refund.