Refund policy

30-Day Love-It Guarantee

We want you to shop with confidence.

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality.

If you're not completely in love with your purchase, you may contact us within 30 days of delivery to request a return or resolution.

Eligibility

• Return requests must be initiated within 30 days of the delivery date, as shown by tracking.
• Due to hygiene reasons, used lip products cannot be returned.
• Products must be unused and in original packaging where possible, unless the item is defective, damaged, or incorrect.

Resolutions

Where a product has been opened or used and can't be returned for hygiene reasons, we may offer an alternative resolution such as a shade exchange, replacement, or store credit, depending on the situation.

Refunds

• Approved refunds are processed once eligibility is confirmed.
• Refunds are issued to the original payment method within 5–7 business days.
• Shipping costs are non-refundable unless the item is defective, damaged, or incorrect.

Faulty or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We'll cover return shipping and arrange a replacement or full refund.